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What Do You Expect?
There is one question that every consultant, manager, or employee—any person, for that matter—should be familiar with. It is a make-or-break question in terms of project success, relationship health, investment return and product or service satisfaction. It is a question that I always ask my prospects, my existing clients and my wife—often numerous times a day. The first response given is often incomplete or too general, but it is the jumping-off point for eventually getting the question answered. One of the challenges is that the answer is not static, but a dynamic exchange of past, present and future. The question is, “What are your expectations?”
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This intel was contributed by support
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May, 2012
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